Frequently Asked Questions

Browse our online catalogue, add plants to your cart, and proceed to checkout. Orders are processed securely, and you'll receive confirmation via email within minutes.

Yes. If a plant is listed on our website, it's available for delivery. Stock levels are updated in real time to ensure accuracy.

Absolutely. You can mix and match plants, trees, hedges, and garden supplies in a single order for your convenience.

We sell to both the public and trade customers. Everyone is welcome to order premium plants online.

Yes. For bulk orders or commercial landscaping projects, please contact us directly for tailored pricing and delivery options.

We deliver Australia-wide. Delivery zones and rates are calculated at checkout based on your postcode.

Delivery costs vary by location and order size. Rates are displayed at checkout before you complete your purchase.

Most orders are dispatched within 3–7 business days. Delivery timeframes depend on your location and will be confirmed after your order is placed.

We'll notify you immediately if there's any delay. Our team works closely with couriers to ensure your plants arrive as quickly as possible.

Yes. Plants and supplies are packed together whenever possible to streamline delivery and reduce costs.

Delivery dates are managed by our courier partners. If you have specific timing requirements, please contact us and we'll do our best to accommodate.

Pickup options may be available depending on your location. Please contact us to arrange collection details.

Plants are carefully packed in protective materials to prevent damage during transit. Pots are secured, and foliage is cushioned to ensure safe arrival.

Your plants will arrive healthy and ready to thrive. We inspect every plant before dispatch to ensure premium quality.

If your plant doesn't thrive within 30 days of delivery, we'll replace it or offer a store credit. Conditions apply—contact us for details.

Contact us within 30 days with photos, and we'll arrange a replacement or credit. Your satisfaction is our priority.

Yes. We offer replacements or store credits for plants that arrive damaged or fail to thrive under our guarantee.

Tubestock are young plants grown in small tubes. They're cost-effective, ideal for bulk planting, and establish quickly when planted correctly.

Ex-ground trees are mature specimens dug from the ground and prepared for transplanting. They provide instant impact and are perfect for landscaping projects.

Product pages include size details and growth information. If you're unsure, contact us for personalised advice based on your space and goals.

Yes. Larger or advanced plants may incur higher delivery fees due to size and weight. Costs are calculated at checkout.

You'll receive an order confirmation email immediately. Once your plants are dispatched, we'll send tracking details so you can monitor delivery progress.

Yes. Tracking information is provided via email once your order is dispatched, allowing you to follow your delivery in real time.

Couriers will leave a card with instructions for redelivery or collection. Contact the courier directly to arrange a convenient time.

Unpack your plants promptly, water them, and place them in a suitable location. Care guides are included with your order and available on our website.

We accept all major credit cards, PayPal, and other secure payment methods. Payment options are displayed at checkout.

Absolutely. All transactions are encrypted and processed through secure payment gateways to protect your information.

Yes. Gift cards are available for purchase and make the perfect gift for plant lovers.

Yes. A tax invoice is included with your order confirmation email. Contact us if you need a copy resent.

Reach us via the contact form on our website, email, or phone. Our team responds promptly to all enquiries.

Yes. Our team is happy to provide advice on plant selection, care, and suitability for your garden or project.

Visit our blog and resource pages for growing guides, care tips, and seasonal advice to help your plants flourish.