How is my delivery fee calculated?
How is my delivery fee calculated?
Every plant has a unique code that automatically calculates the delivery cost to your desired postcode.
Can I pick up my order?
Can I pick up my order?
No, we operate exclusively online and cannot accommodate customer pickups, as our partner farms are scattered across the country.
How long will it take to receive my order?
How long will it take to receive my order?
If your order isn't delivered within 5 business days, we will issue you a $10 store credit every day it's late.
Can I delay the delivery of my order?
Can I delay the delivery of my order?
Yes, you can delay the delivery for as long as you need. Just add it in the notes when you order.
Do you offer any guarantees on your plants?
Do you offer any guarantees on your plants?
Yes, Our 30-Day Healthy Plant Guarantee means total peace of mind. If your plants die, we’ll deliver the replacement directly to your door at no extra cost to you.
What type of payment do you accept?
What type of payment do you accept?
We accept Amex, Mastercard, Visa, PayPal, Apple Pay, Google Pay and many more.
Alternatively, if you want to put through an order over the phone or make a direct deposit. You can call our office on 1800 957 207.
What if I'm not home for delivery?
What if I'm not home for delivery?
If you're not home for delivery, we will leave the plants in a safe location at the delivery address.