30-Day Satisfaction Guarantee
Shop with confidence. If your plant doesn't thrive, we'll make it right.
What's covered
If your plants don't arrive in perfect condition or fail to thrive with reasonable care, we've got you covered.
We cover:
- Plants that arrive damaged
- Plants that fail to establish within 30 days with reasonable care
- Quality issues related to transport or plant health
We'll offer:
- Replacement plant
- Store credit
- Refund where appropriate
How It Works
Contact us within 30 days
Get in touch within 30 days of delivery to let us know about any issues.
We make it right
We'll arrange a replacement, store credit, or refund depending on the situation.
Our goal isn't to argue - it's to keep you happy and growing confidently.
What's Not Covered
Our guarantee focuses on genuine plant health and quality issues. Factors like extreme weather or unsuitable growing conditions are outside our control.
Growing Together
Plants are living things. Success comes from care, guidance, and support. We're here to help you every step of the way.
Why We Offer This Guarantee
This guarantee reflects our commitment to quality, care standards, and long-term customer support. Your success is our success.
Thousands of plants delivered Australia-wide, backed by real support.
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