30-Day Satisfaction Guarantee
Shop with confidence. If your plant doesn't thrive, we'll make it right.
What's covered
If your plants don't arrive in perfect condition or fail to thrive with reasonable care, we've got you covered.
We cover:
- Plants that arrive damaged
- Plants that fail to establish within 30 days with reasonable care
- Quality issues related to transport or plant health
We'll offer:
- Replacement plant
- Store credit
- Refund where appropriate
How It Works
Contact us within 30 days
Get in touch within 30 days of delivery to let us know about any issues.
We make it right
We'll arrange a replacement, store credit, or refund depending on the situation.
Our goal isn't to argue - it's to keep you happy and growing confidently.
What's Not Covered
Our guarantee focuses on genuine plant health and quality issues. Factors like extreme weather or unsuitable growing conditions are outside our control.
Growing Together
Plants are living things. Success comes from care, guidance, and support. We're here to help you every step of the way.
Why We Offer This Guarantee
This guarantee reflects our commitment to quality, care standards, and long-term customer support. Your success is our success.
Thousands of plants delivered Australia-wide, backed by real support.
Browse PlantsMore information
30-Day Satisfaction Guarantee
Buying plants online can feel like a leap of faith. That’s why we offer a 30-Day Satisfaction Guarantee designed to give you confidence when ordering from Nursery Near Me.
Plants are living products, and success depends on proper planting and care. Our guarantee is built around fairness, clear expectations and practical Australian growing conditions.
What Our 30-Day Guarantee Covers
If your plant fails within 30 days of delivery despite being planted and cared for correctly, we will assess your claim and work toward a reasonable solution.
To qualify:
- The plant must be planted within a reasonable timeframe after delivery
- Correct planting depth and soil preparation must be followed
- Appropriate watering must be provided during establishment
- You must contact us within 30 days of delivery
We may offer a replacement plant, store credit or another appropriate resolution depending on the circumstances.
What Is Not Covered
Our 30-Day Guarantee does not cover:
- Neglect or lack of watering
- Waterlogging or poor drainage
- Extreme weather events (frost, heatwaves, storms)
- Pest or animal damage after delivery
- Plants kept in pots for extended periods without planting
- Commercial installation errors
Plants respond to environment and care. Once installed, site conditions are outside our control.
How to Make a Claim
If you experience an issue:
- Contact us within 30 days of delivery
- Provide your order number
- Send clear photos of the plant and surrounding soil area
- Briefly explain how the plant was installed and watered
We review claims individually and aim to respond promptly with a practical solution.
For delivery-related concerns, refer to our Delivery Information page for guidance on reporting transit issues.
Setting Your Plants Up for Success
To maximise success within the first 30 days:
- Dig a hole at least twice as wide as the pot
- Loosen surrounding soil to encourage root expansion
- Water deeply after planting
- Apply mulch around the base (not against the trunk)
- Monitor moisture levels during hot weather
Advanced or larger stock from our Advanced Trees range may require staking and more consistent watering during establishment.
If you are unsure about correct planting technique, contact us before installing. Early advice prevents avoidable losses.
Frequently Asked Questions
Do you offer refunds under the 30-day guarantee?
Resolutions vary depending on the situation. We may offer replacement stock or store credit where appropriate.
Does the guarantee apply to all plants?
Most retail purchases qualify, provided planting and care guidelines are followed.
What if I ordered the wrong plant?
Contact us immediately. If the order has not been dispatched, changes may be possible.
Does this apply to wholesale or commercial projects?
Wholesale orders may have separate terms depending on volume and project structure.
Buy With Confidence
Our goal is not just to sell plants - it’s to help you build a garden that thrives.
The 30-Day Satisfaction Guarantee exists to support genuine customers who follow proper planting practices. If you have questions before ordering, reach out via our Contact page.
Browse our Best Sellers or explore Advanced Trees if you’re ready to plant with confidence.